Barclays Direct, Formerly I N G Direct

Barclays welcomes customers of ING Direct UK

On 20 February 2013, the High Court of England & Wales approved the transfer of the savings and mortgage business of ING Direct UK to Barclays Bank PLC.

The transfer has now taken place and we wrote to you in March to welcome you to Barclays and give you further information about your account(s).

The transfer will not affect the way savings and/or mortgage account(s) work, or the quality of service received.

Customers will still be able to access their account(s) online at www.ingdirect.co.uk (using their existing customer login details) and they can call us on the usual telephone number below.

In time Barclays will move all accounts to equivalent Barclays products. We expect this to be within two years of the transfer date. When this happens Barclays will notify you in advance and highlight any changes there may be to the way your account works.

Mortgage customers

Following the transfer ING Direct will no longer be opening mortgage accounts for new customers.

For existing customers with an ING Direct UK mortgage, their rate will remain the same as it is now until the end of any fixed term period and if they are on a variable rate it will only change in line with changes in the Bank of England Base Rate. They will still be able to switch to a different mortgage product, move an existing mortgage to a new property if they move home, and apply for extra advances (subject to lending policy at the time of application and the terms and conditions that apply to the account).

Any questions?
Mortgage customers please call us on 0800 519 8801.
Lines are open Monday to Friday 9am - 5pm.
For all other account enquiries call us on 0845 603 8888.
To maintain a quality service, we may monitor or record phone calls.
Calls to 0800 numbers are free from UK landlines. The costs from mobile phones may vary.
Calls to 0845 number may vary. Please check the rate with your phone provider.